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Resilient, Productive & Crisis-Ready

Understanding & Developing Business Agility

Course overview

Today's world of business and work is complex and changes rapidly. More often than not, organisations are playing catch up to the digital-enabled Customer and nimbler competitors. The impact of this is, unsurprisingly, a more pressured and intense internal working environment.

At the same time, digital transformation is also taking place in many organisations. While digital technologies have provided many benefits for the workforce, new modern challenges have emerged. Process bottlenecks, people conflicts, communication breakdown and general tension have increased throughout large and small organisations. Over time, this can have a significant detrimental impact on productivity, organisational focus and team morale.


This 2-day training workshop is an interactive learning journey that helps you understand why and how Agile philosophies and methodologies can help develop business and organisational agility for your people.

You will discover and learn:

  • The fundamentals of the Agile mindset and Agile ways of working
  • Learn to make more effective business decisions and assessments in a VUCA world through better complexity management
  • How to prioritise competing stakeholder demands by understanding and practising true Customer-centricity
  • Agile Kanban and Agile Story Mapping to increase productivity, optimise workflows and manage multiple deadlines 
  • Lean Thinking and Scrum to manage and deliver projects on time and on budget

Key Benefits of Agile Ways of Working & Thinking:

  • Make better and more effective decisions in complicated and volatile environment
  • Build dynamic teams and develop motivated and inspired employees
  • Increase trust and mutual respect
  • Increase overall productivity and process efficiencies
  • Produce quality work, on time and on budget
  • Enhanced team and interpersonal communications
  • Develop responsive, adaptable and resilient teams and employees

Upon successful completion of this training workshop, participants will receive the ICAgile Certified Professional in Business Agility Foundations certification.

What you will gain

  • Understand core Agile Manifesto values and principles and how to adapt the Agile mindset and frameworks to improve organisational or team operations and performance
  • Knowledge to develop your team’s ability, competency, dynamics and resilience to thrive in VUCA environment through use of Agile team development methods
  • Gain practical and proven Agile skills that you can bring to your organisation including Lean, Kanban, Scrum, Customer Story Mapping and Design Thinking techniques such as Customer Journey Mapping and Customer Empathy
  • Learn Change Management strategies and techniques to sustain positive change as you help your team transition and develop into a truly Agile and Customer-centric organisation
  • An opportunity to connect with like-minded peers and to discuss mutual concerns and solutions in an open and respectful environment
  • Topics and Learning Outcomes

  • Understand the historical context of current management practices, the foundations of Agile and why Agile is highly relevant in today’s dynamic business and social environments
  • Discover successful and ongoing Agile transformation case studies and be inspired to transform your own organisation
  • Understand true Customer-centricity and how it can provide a foundation for improving operations and performance
  • Understand the importance of prioritising delivery of Customer Value and measuring Customer Outcomes in contrast to over-focusing on internal KPIs and metrics
  • Understand and practise activities that develop better customer understanding and empathy including Design Thinking, Customer Journey Mapping, Agile Story Mapping and others
  • Understand and practise the relevant Agile frameworks including Lean, Kanban and Scrum
  • Understand Lean principles and how to implement experimentation, validated learning and work iteration in work projects and activities
  • Learn how to design and plan adoption of Agile practices, such as Kanban and Scrum, for your organisation
  • Understand and practise Change Management techniques to deliver and sustain Agile transformation for your organisation
  • Register Interest

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      Trainer Profile

      Isman Tanuri

      Testimonials from Past Training Participants

      What do they say

      "Energised to go make a difference"

      Fantastic training sessions - thanks Isman. We all learnt a lot and left energised to go make a difference for our customers!

      - Regional Head, Asia Pacific, Allianz Partners


      He was patient, knowledgeable and a great help...It made the sessions engaging.

      - Account Director, Ace:Daytons Communications

      "Such a great trainer"

      Thanks Isman for being such a great trainer....i look forward to share this experience with the rest of the team.

      - Chief Sales Officer, Allianz Partners

      "Very effective and impressed"

      Overall the training was very effective and impressed on the way the content was delivered.

      - Regional Manager, Dialog Axiata

      "Eats, breathes and sleeps digital marketing!"

      His enthusiasm and passion in teaching and sharing his vast knowledge about this industry made me take interest in exploring and learning what digital marketing is all about.

      - Implementation Consultant, Sambaash

      "Not boring, not difficult to understand"

      Simple and interesting. It was not boring and not difficult to understand with some of the social jargons that are out there. Thank you and good luck!

      - Chief Manager, Dialog Axiata

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